1. Information We Collect –
Depending on the specific automation or integration in use, we may process:

Contact and account information you or your business provide to us directly (e.g. name, email, business details)
Data passed through connected platforms as part of an automated workflow, such as social media comment text, message content, commenter or sender identifiers, booking or reservation details, and similar operational data
Usage data related to the performance of the automations we build and maintain


2. How We Use Information –
We use the information described above solely to:

Build, run, and maintain the automations and integrations requested by our clients
Trigger automated actions such as replies, notifications, or record updates within the systems we configure
Troubleshoot, maintain, and improve the reliability of these systems
We do not sell personal data, and we do not use data processed through client automations for advertising purposes.

3. Data Sharing –
Information is shared only with the third-party platforms and services that are part of a given automation’s design (for example, Notion, Meta/Instagram, or an email provider), strictly to carry out the automated workflow. We do not share data with unrelated third parties.

4. Data Retention –
We retain data only for as long as necessary to operate the relevant automation and prevent issues such as duplicate processing. Where data is no longer needed for these purposes, it is deleted or anonymized.

5. Your Rights –
You may request access to, correction of, or deletion of data associated with you by contacting us at the email below. We will respond to verified requests within a reasonable timeframe.

6. Data Security –
We apply reasonable technical and organizational measures, including credential protection and access controls, to safeguard the data processed through our systems.

7. Changes to This Policy –
We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

8. Contact Us –
For questions or data requests, contact us at: contact@prodhive.com